Terms of Service (TOS)

Terms and Conditions (T&C)

Terms of Service (TOS) / Terms and Conditions (T&C)

Effective Date: 10/29/2023
Last Updated: 10/29/2023

Welcome to ISTN. These Terms of Service (TOS) govern your access to and use of the services we provide, including IT Helpdesk, VoIP, Network Operations Center (NOC), and Security Services (SEC services). By engaging with our services, you agree to comply with these Terms. If you do not agree, please discontinue using our services.

  • Services Overview

    • We provide the following managed services:

    • IT Helpdesk Services

      • Technical support through remote and on-site channels.
      • Incident management using a ticketing system.
      • System updates, patches, and preventive maintenance.

    • VoIP Services

      • Cloud-based telephony with call management, conferencing, and voicemail.
      • E911 services, subject to certain limitations.
      • Monitoring to maintain call quality and uptime.

    • Network Operations Center (NOC) Services

      • Proactive monitoring and management of your network and infrastructure.
      • 24/7 monitoring, incident detection, and troubleshooting.
      • Performance reporting and system optimization.

    • Managed Security Services (SEC)

      • Endpoint security, firewall management, and threat detection.
      • Incident response and breach management.
      • Compliance monitoring (HIPAA, GDPR, etc.).

    Each service is subject to specific Service Level Agreements (SLA) that outline performance expectations, response times, and customer responsibilities.

  • Eligibility

    • To access our services, you must:

    • Be at least 18 years old.
    • Provide accurate information during sign-up and maintain the confidentiality of your account.
    • Abide by all applicable laws and these terms.

  • Payment Terms

    • Billing Cycle: Services are billed monthly or annually as agreed.
    • Late Payments: Invoices not paid within 30 days may incur late fees.
    • Termination for Non-Payment: We reserve the right to suspend services if payments are not received within 60 days.
    • Refunds: Refunds are provided only for unused services if terminated early under specific conditions outlined in our SLA.

  • Service Availability and Performance

    • We aim to provide uninterrupted service, but downtime may occur due to maintenance, technical issues, or events beyond our control.
    • Specific uptime commitments are governed by individual SLAs.

  • Acceptable Use Policy (AUP)

    • You agree to use our services only for lawful purposes and in accordance with the following rules:

    • No Spam or Abuse: Sending unsolicited communications via VoIP or email is prohibited.
    • Security Requirements: Users must maintain strong passwords and safeguard their credentials.
    • Prohibited Uses: No illegal activities, hacking attempts, or unauthorized access to systems.
      Violation of the AUP may result in suspension or termination of your account.

  • Data Privacy

    • We collect and process your personal data in accordance with our Privacy Policy, which outlines:

    • Data we collect: Name, contact details, and usage logs.
    • How we use your data: To provide, manage, and improve our services.
    • Data sharing: We may share data with third-party service providers (e.g., VoIP partners).
    • User Rights: You have the right to access, correct, or delete your personal data.

      • For more information, please refer to our Privacy Policy.

  • VoIP Services and E911 Disclosure

    • Emergency Calls: VoIP services may have limitations for emergency services (E911), including during power outages or internet disruptions.
    • Alternative Means of Contact: Customers are encouraged to maintain traditional landline or mobile phone services as backup.

  • Limitation of Liability

    • We are not liable for service outages caused by external factors, such as third-party vendors or internet service providers.
    • Maximum Liability: Our liability under this agreement is limited to the fees paid by the customer for the affected service during the prior 6 months.

  • Intellectual Property

    • All intellectual property, including software, documentation, and proprietary tools, remain the property of [Your Company Name].
    • Customers may not copy, modify, or distribute any materials provided as part of the services.

  • Termination and Suspension of Services

    • Termination by Customer: Customers may terminate the service by providing 30 days’ notice.
    • Termination by Us: We may terminate services immediately for non-payment or violations of these Terms.
    • Data Access on Termination: Customers will have 30 days to retrieve their data after termination, after which all data will be securely deleted.

  • Governing Law and Dispute Resolution

    • These terms are governed by the laws of [State/Country].
    • Dispute Resolution: Any disputes arising from these terms shall be resolved through mediation or arbitration.

  • Changes to These Terms

    • We reserve the right to update or modify these Terms of Service at any time.
    • Customers will be notified of material changes via email or website notification.

  • Contact Information

    • If you have any questions about these terms, please contact us at:
    ISTN
    Email: [email protected]
    Phone: 305-944-9611
    Address: 3015 N Ocean Blvd. Ste. C124 Fort Lauderdale FL 33308

  • Acknowledgment and Acceptance

    • By accessing or using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.