Privacy Policy Statement

Data Privacy & Disclaimer

ISTN Data Privacy Policy (Support & Service Communications Only)

Effective Date: 10/29/2023
Last Updated: 1/29/2026

At ISTN, we are committed to safeguarding the privacy of our customers. This Data Privacy Policy explains how we collect, use, store, and protect personal and business data strictly for service delivery, support, security, and compliance purposes.

ISTN does not use customer data for marketing campaigns. By using our services, you agree to the terms outlined in this policy.

Data We Collect

We may collect the following data solely to deliver and support contracted services:

Personal Identifiable Information (PII)

  • Name

  • Business email address

  • Business phone number

  • Billing and account details

  • VoIP call metadata (call logs, timestamps, originating and destination numbers)

Business Information

  • Company name

  • Job title

  • Business contact details

Technical Data

  • IP addresses

  • Device and system identifiers

  • Browser type

  • Service usage data required for troubleshooting

  • Network performance metrics collected via NOC services

Security Information

  • Endpoint telemetry

  • Authentication and system logs

  • Security event data collected through managed security services

How We Use Your Data

ISTN collects and uses data only for legitimate operational purposes, including:

Service Delivery and Management

  • Provisioning and maintaining IT support, VoIP, and managed services

  • User account management

  • E911 and telecom regulatory compliance

Billing and Account Administration

  • Invoice generation

  • Payment processing

  • Refunds and account reconciliation

Customer Support and Troubleshooting

  • Responding to helpdesk requests

  • Diagnosing service issues

  • Monitoring network and service performance

Security and Compliance

  • Detecting, preventing, and responding to security incidents

  • Meeting legal and regulatory obligations (including HIPAA, GDPR, and CCPA where applicable)

Service Communications

  • Operational notifications

  • Service status updates

  • Incident notifications

  • Account-related administrative notices

ISTN does not send marketing, promotional, or advertising communications via email, SMS, or voice.

Data Sharing and Disclosure

ISTN does not sell, rent, or share personal data for marketing purposes.

Data may be shared only with trusted third parties strictly required for service delivery, including:

  • VoIP and telecommunications providers (call routing, E911 compliance)

  • Cloud service providers (secure data storage and backups)

  • Payment processors (billing and payments)

  • Managed security and SOC vendors

Phone numbers and SMS opt-in data are used exclusively for ISTN service communications and support.
They are never shared, sold, or used for marketing purposes.

All third parties are contractually bound by confidentiality and data-protection obligations consistent with ISTN standards.

How We Protect Your Data

ISTN implements industry-standard safeguards, including:

  • Encryption: Data encrypted in transit and at rest

  • Access Controls: Role-based, least-privilege access

  • Monitoring & Auditing: Continuous monitoring and periodic audits

  • Data Retention: Data retained only as required for operational and regulatory purposes

Your Rights

Depending on jurisdiction, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion where legally permitted

  • Request data portability

To submit a request, contact: legal@istn.com

Because ISTN does not conduct marketing communications, opt-out mechanisms for marketing are not applicable.

Cookies and Tracking Technologies

ISTN uses cookies only to:

  • Maintain website functionality

  • Improve performance and security

Cookies are not used for advertising or marketing tracking.
You may manage cookie preferences through your browser settings.

International Data Transfers

If you are located outside the United States, your data may be processed in the U.S. or other jurisdictions where ISTN or its service providers operate. Appropriate safeguards are applied to ensure lawful data protection.

Changes to This Policy

ISTN may update this policy periodically. Material changes will be communicated through service notifications or website updates. Continued use of services constitutes acceptance of the updated policy.

Contact Information

ISTN Data Protection Officer
Email: legal@istn.com
Phone: 305-944-9611
Address:
3015 N Ocean Blvd, Suite C124
Fort Lauderdale, FL 33308