Privacy Policy Statement

Data Privacy & Disclaimer

ISTN Data Privacy Policy

Effective Date: 10/29/2023
Last Updated: 10/29/2023

  • Data We Collect

    • We may collect the following types of data through our services:

    • Personal Identifiable Information (PII):

      • Name, email address, phone number, and billing details.
      • VoIP call metadata (e.g., call logs, timestamps, and numbers dialed).

    • Business Information:

      • Company name, job titles, and business contact details.

    • Technical Data:

      • IP addresses, device information, browser type, and service usage patterns.
      • Network performance data collected via NOC services for troubleshooting.

    • Security Information:

      • Endpoint data and system logs collected through managed security services for threat detection.

  • How We Use Your Data

    • ISTN collects and uses data for legitimate business purposes, including:

    • Service Delivery and Management:

      • To set up and maintain user accounts for IT helpdesk, VoIP, and other services.
      • To ensure the proper functioning of VoIP services and compliance with E911 requirements.

    • Billing and Payments:

      • To manage invoices, process payments, and handle refunds.

    • Customer Support and Troubleshooting:

      • To resolve service issues reported through our IT helpdesk and monitor network performance via our NOC.

    • Security and Compliance:

      • To detect, prevent, and respond to security threats using our managed security services.
      • To ensure compliance with laws such as HIPAA, GDPR, and CCPA.

    • Communications and Marketing:

      • To send administrative notices and updates about service features.
      • To share promotional content, where explicit consent has been provided.

  • Data Sharing and Disclosure

    • We do not sell your personal data to third-party marketers. However, we may share data with trusted partners to facilitate service delivery, including:

    • VoIP and telecommunication providers for call routing.
    • Cloud service providers for data storage and backups.
    • Payment processors to handle billing and payments.
    • Third-party security vendors for managed SOC services.
    • Any third party with whom we share data is bound by confidentiality agreements and required to follow ISTN’s data protection standards.

  • How We Protect Your Data

    • ISTN employs industry-standard security practices to safeguard your data, including:

    • Encryption: All sensitive data is encrypted during transmission and storage.
    • Access Control: Only authorized personnel have access to personal data.
    • Monitoring and Auditing: Regular audits are conducted to identify vulnerabilities and ensure compliance.
    • Data Retention Policies: Data is retained only as long as necessary to meet business and regulatory requirements.

  • Your Rights

    • Depending on your location, you may have the following rights regarding your personal data:

    • Access: You can request a copy of your personal data.
    • Correction: You can update or correct inaccurate information.
    • Deletion: You can request the deletion of your data under certain conditions.
    • Data Portability: You can request that we transfer your data to another service provider.
    • Opt-Out: You can opt out of marketing communications at any time.

      • To exercise these rights, please contact us at [Insert Contact Email].

  • Cookies and Tracking Technologies

    • ISTN uses cookies and similar technologies to enhance your experience on our website. These tools help us understand user behavior and improve our services. By continuing to use our website, you consent to the use of cookies as described in this policy.
    You can manage cookie preferences through your browser settings.

  • International Data Transfers

    • If you are located outside the United States, your data may be transferred to and processed in the United States or other countries where ISTN or its partners operate. We take necessary steps to ensure that your data is protected in accordance with applicable privacy laws.

  • Changes to This Privacy Policy

    • ISTN reserves the right to update or modify this policy at any time. If significant changes are made, we will notify users through email or website announcements. Your continued use of our services after such changes constitutes acceptance of the revised policy.

  • Contact Information

    • If you have any questions or concerns about this policy or how we handle your data, please contact:
    ISTN Data Protection Officer
    Email: [email protected]
    Phone: 3059449611
    Address: 3015 N Ocean Blvd. Ste C124 Fort Lauderdale FL 33308