Disclaimer

Effective Date: 10/29/2023

Last Updated: 10/29/2023

The information and services provided by ISTN (hereinafter referred to as “we,” “our,” or “us”) are subject to the following disclaimers. Please read this document carefully. Your use of our website and services constitutes acceptance of these terms.

• General Disclaimer

• All content, advice, and services provided by us are for informational purposes only and are not guaranteed to be accurate, complete, or up-to-date.
• We do not assume liability for any actions taken based on the information provided through our website, helpdesk, or other communication channels.

• Third-Party Services and Products

• Our services may rely on third-party vendors (e.g., VoIP providers, cloud services, security software). We do not warrant or take responsibility for any interruptions, errors, or breaches caused by these third parties.
• Customers are encouraged to review the terms and policies of any third-party service integrated into their systems through our solutions.

• Service Availability

• While we strive to provide uninterrupted services, we do not guarantee that our services will be free from outages, downtime, or disruptions.
• Scheduled maintenance or unforeseen technical issues may result in temporary service unavailability.

• VoIP Services and Emergency Calls (E911)

• Our VoIP services are dependent on internet connectivity and may not function during power outages or network disruptions.
• We cannot guarantee the timely delivery of emergency services through E911 in all circumstances. Clients are advised to maintain backup communication channels (e.g., mobile phones).

• Security Services and Data Protection

• Our security services (e.g., firewalls, endpoint protection, and monitoring) aim to reduce risks but do not eliminate all threats.
• We do not assume liability for breaches, ransomware attacks, or data loss that occur despite reasonable efforts and security measures.
• Multi-Factor Authentication (MFA): To enhance the security of your account, we use your phone number to send verification codes that you will need to enter in addition to your password.
• Password Resets: In the event that you forget your password, we will use your phone number to send instructions on how to reset it.
• Urgent Technical Communications: We may use your phone number to contact you regarding urgent technical issues that require immediate attention to ensure the smooth operation of our services.
• Confidentiality: Your phone number will be stored securely and will only be accessible to authorized personnel.
• No Third-Party Sharing: We will not share your phone number with any third parties without your explicit consent, except as required by law.
• Compliance: We adhere to all applicable data protection regulations to ensure your information is handled with the highest standards of security and privacy.
• User Consent: By providing your phone number, you consent to its use for the purposes outlined above. You acknowledge that you have read and understood this disclaimer and agree to the collection and use of your phone number as described.

• Limitation of Liability

• To the fullest extent permitted by law, we are not liable for:
• Direct, indirect, incidental, or consequential damages, including lost revenue or business interruption.
• Loss of data or unauthorized access to client systems.
• Issues arising from misuse of our services or failure to follow provided guidelines.
• Our total liability is limited to the amount paid for the affected service in the previous six (6) months.

• No Warranties

• All services and materials are provided “as-is” and “as-available”, without warranties of any kind, express or implied.
• We disclaim all implied warranties, including those of merchantability, fitness for a particular purpose, and non-infringement.

• Use at Your Own Risk

• Clients use our services at their own risk. It is the responsibility of the customer to ensure that systems, software, and data are backed up and protected.
• We recommend that clients regularly review their security practices and policies to reduce risk.

• Compliance and Regulatory Limitations

• We make every effort to ensure that our services align with industry standards (e.g., GDPR, HIPAA). However, ultimate compliance responsibility lies with the client.

• Indemnification

• The client agrees to indemnify and hold harmless ISTN from any claims, damages, or losses resulting from the use of our services, including legal fees arising from third-party claims.

• Changes to This Disclaimer

• We reserve the right to update this Disclaimer at any time. Clients will be notified of significant changes through email or on our website.

• Contact Information

If you have questions or need further clarification regarding this Disclaimer, please contact us:
ISTN
Email: [email protected]
Phone: 305-944-9611
Address: 3015 N Ocean Blvd. Ste. C124 Fort Lauderdale FL 33308