Disclaimer, SMS & Communication Policy

Effective Date: 10/29/2023

Last Updated: 9/1/2025

The information and services provided by ISTN (hereinafter referred to as “we,” “our,” or “us”) are subject to the following disclaimers. Please read this document carefully. Your use of our website and services constitutes acceptance of these terms.

General Disclaimer

All content, advice, and services provided by ISTN are for informational purposes only and are not guaranteed to be accurate, complete, or up to date. We do not assume liability for actions taken based on our website, helpdesk, or communications. 

Third-Party Services and Products

Our services may rely on third-party vendors (e.g., VoIP providers, cloud services, security software). We do not warrant or take responsibility for any issues caused by these third parties.

Service Availability

While we strive for uninterrupted service, outages or disruptions may occur. 

VoIP Services and Emergency Calls (E911)

VoIP depends on internet connectivity and may not function during outages. Clients should maintain backup communication channels. 

Security & Data Protection

– Multi-Factor Authentication (MFA): We may use your phone number to send verification codes.
– Password Resets: We may send reset instructions via SMS.
– Urgent Technical Communications: We may contact you by SMS regarding urgent IT issues.
– Confidentiality: Your phone number will be stored securely and never shared with third parties without consent, except as required by law.
– Privacy: See our Privacy Policy at https://istn.com/privacy-policy-statement/.

SMS Communications Program (10DLC Compliance)

By opting in, you agree to receive SMS text messages from ISTN.
– Program Name: ISTN Messaging
– Program Description: Used for IT support updates, password resets, service alerts, urgent technical communications, and ticket updates.
– Message Frequency: Varies based on service needs.
– Opt-Out: Reply STOP at any time to cancel.
– Disclosure: Message and data rates may apply.
– How to Opt-In:
  • Providing your number in ISTN’s client portal or service forms (with SMS disclosure).
  • Agreeing during onboarding calls (documented by ISTN).
  • Signing a service agreement that includes SMS consent. 

Limitation of Liability

We are not liable for outages, lost data, or third-party failures. Liability is limited to fees paid in the past six (6) months. 

No Warranties

Services are provided “as-is” and “as-available” without warranties of any kind. 

Compliance & Regulatory Limitations

We align with industry standards (GDPR, HIPAA, FCC) but final compliance responsibility rests with the client. 

Indemnification

Clients agree to indemnify ISTN from claims, damages, or losses related to use of services. 

Changes

We reserve the right to update this policy at any time. Updates will be posted on our website and/or emailed. 

Contact Information

ISTN
Email: legal@istn.com
Phone: 305-944-9611
Address: 3015 N Ocean Blvd. Ste. C124 Fort Lauderdale FL 33308